/mcpIf you work with a Technical Assistance Engineer (TAC) engineer on a Communications Manager issue, you need to collect CUCM traces. This could be a task you do infrequently or have never done before. In this scenario, you troubleshoot a call that has not been recorded even though the CUCM-side configuration appears to be correct. The administrator receives an alarm message for each call that failed to record, so the TAC engineer has asked you to reproduce the issue and gather detailed CallManager traces, detailed CTI Manager traces, and Event Viewer logs from the CUCM side. These logs capture the call signaling events, the CTI messages that are exchanged with the server that records the calls, and the alarms from the call that failed to be recorded. To complete this task: Install the RTMT application • Configure or confirm detailed traces for the CallManager service • Configure or confirm detailed traces for the CTI Manager service • Reproduce the issue and take notes • Gather the requested traces • Verify trace file coverage • Attach a trace package to your service request • Install the RTMT Application In CUCM, the RTMT application is used to gather traces for most types of issues. Every major and minor version of CUCM has an associated version of the RTMT application. If, on your PC, you do not see a Unified RTMT program group under Start > Programs > Cisco, or if the RTMT version does not match your CUCM cluster, you must install the RTMT tool for your CUCM version before you move forward. Log in to the Cisco Unified CM Administration Page. 1. Choose Application > Plugins. 2. Click Find. 3. Click the Download link for the Cisco Unified Real-Time Monitoring Tool – Windows plugin. 4. Save the CcmServRtmtPlugin.exe file. 5. Run CcmServRtmtPlugin.exe. 6. Step through the directions of the InstallAnywhere installation wizard, accept the License Agreement and install to the default folder location. If you had an old version of RTMT installed, the installation wizard directs you to uninstall the old version before you proceed. 7. Choose Start > Programs > Cisco > Unified RTMT and launch Cisco Unified Real-Time Monitoring Tool. 8. In the Real-Time Monitoring Tool Login window, enter the IP address for your CUCM Publisher. 9.