/mcpPurpose Command or Action Add the supervisor to a group that allows silent monitoring. Enable Monitoring Privileges for Supervisor, on page 124 Step 2 Set up the monitoring calling search space for the supervisor phone. Assign a Monitoring Calling Search Space, on page 124 Step 3 Configure whether you want to play notification tones to the call participants. Configure Silent Monitoring Notification Tones, on page 125 Step 4 Optional. If your calls are encrypted, configure secure silent monitoring. Configure Secure Silent Monitoring, on page 125 Step 5 For Unified Contact Center Express deployments, configure Silent Monitoring via Cisco Finesse. Configure Silent Monitoring for Unified Contact Center Express, on page 126 Step 6 Enable Built in Bridge for Phones Clusterwide When you set the Built-in-Bridge clusterwide service parameter to enable, the Built-in-Bridge default setting for all phones in the cluster is changed to enabled. However, the Built-in-Bridge setting in the Phone Configuration window for individual phones overrides the clusterwide service parameter. Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server on which the CallManager service is running. Step 3 From the Service drop-down list, choose Cisco CallManager. Step 4 Set the Builtin Bridge Enable service parameter to On. Step 5 Click Save. Enable Built in Bridge for a Phone Use this procedure to enable the Built in Bridge on an individual phone. The Built in Bridge setting on an individual phone overrides the clusterwide service parameter. Before you begin Use a service parameter to set the Built in Bridge defaults for all phones in the cluster. For details, see Enable Built in Bridge for Phones Clusterwide, on page 123. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to select the agent phone. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 123 Monitoring and Recording Enable Built in Bridge for Phones Clusterwide