/mcpStep 3 From the Built in Bridge drop-down list, choose one of the following options: • On—The Built in Bridge is enabled. • Off—The Built in Bridge is disabled. • Default—The setting of the clusterwide Builtin Bridge Enable service parameter is used. Step 4 Click Save. Enable Monitoring Privileges for Supervisor In order for a supervisor to be able to monitor agent conversations, the supervisor must be part of a group that allows monitoring. Before you begin Perform one of the following procedures to enable the Built in Bridge on agent phones: • Enable Built in Bridge for Phones Clusterwide, on page 123 • Enable Built in Bridge for a Phone, on page 123 Procedure Step 1 From Cisco Unified CM Administration, choose User Management > End User. Step 2 Select the supervisor from the list of users. Step 3 In the Permissions Information section, click Add to Access Control Group. Step 4 Add the Standard CTI Allow Call Monitoring and Standard CTI Enabled user groups. Step 5 Click Save. Assign a Monitoring Calling Search Space For monitoring to work, you must assign a Monitoring Calling Search Space to the supervisor phone line. The Monitoring Calling Search Space must include both the supervisor phone line and the agent phone line. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find and select the supervisor phone. The left navigation pane displays the available phone lines for the supervisor's phone. Step 3 Perform the following steps for each of the supervisor's phone lines that are used for monitoring: a) Click the phone line. The Directory Number Configuration window displays configuration information for that phone line. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 124 Monitoring and Recording Enable Monitoring Privileges for Supervisor