/mcp• If you created a new softkey template, associate the template with the devices and then restart them. For more information, see Add a Softkey Template to a Common Device Configuration and Associate a Softkey Template with a Phone sections. Associate a Softkey Template with a Phone Use this procedure to assign the Record softkey to the phone by associating the softkey template that includes the Record softkey directly to a phone. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to select the phone to add the softkey template. Step 3 From the Softkey Template drop-down list, choose the template that contains the new softkey. Step 4 Click Save. Step 5 Press Reset to update the phone settings. Associate a Softkey Template with a Common Device Configuration Use this procedure to add a Record softkey to the phone by associating the softkey template to a Common Device Configuration. Procedure Purpose Command or Action Add a Softkey Template to the Common Device Configuration, on page 141 Step 1 Add Common Device Configuration to Phone, on page 142 Step 2 Add a Softkey Template to the Common Device Configuration Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Common Device Configuration. Step 2 Perform the following steps to create a new Common Device Configuration and associate the softkey template with it; otherwise, proceed to the next step. a) Click Add New. b) Enter a name for the Common Device Configuration in the Name field. c) Click Save. Step 3 Perform the following steps to add the softkey template to an existing Common Device Configuration. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 141 Monitoring and Recording Associate a Softkey Template with a Phone