/mcpa) Click Find and enter the search criteria. b) Click an existing Common Device Configuration. Step 4 In the Softkey Template drop-down list, choose the softkey template that contains the softkey that you want to make available. Step 5 Click Save. Step 6 Perform one of the following tasks: • If you modified a Common Device Configuration that is already associated with devices, click Apply Config to restart the devices. • If you created a new Common Device Configuration, associate the configuration with devices and then restart them. Add Common Device Configuration to Phone Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find and select the phone device to add the softkey template. Step 3 From the Common Device Configuration drop-down list, choose the common device configuration that contains the new softkey template. Step 4 Click Save. Step 5 Click Reset to update the phone settings. Recording Call Flow Examples For call flow examples for both network-based call recording and IP phone-based call recording use cases, refer to Call Recording Examples for Network-Based and Phone-Based Recording at the following URL: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/configExamples/cucm_b_recording-use-cases.html Recording Interactions and Restrictions Interactions and Restrictions Feature Recording Tones take precedence over Monitoring Tones for calls that are both recorded and monitored. If you configure both, and a call is both recorded and monitored, only the recording tone plays. Monitoring Tones If you also have Multilevel Precedence and Preemption (MLPP) configured, you must set the Busy Trigger setting on the agent phone line to a minimum of 3. Multilevel Precedence and Preemption Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 142 Monitoring and Recording Add Common Device Configuration to Phone