McDewey

Interactions and Restrictions Feature If you configure Secure Tones, the secure tone plays to both call participants at the outset of a secure call, irrespective of whether Recording Tones are configured. If you configure both Secure Tones and Recording Tones and the call is secure, the secure tone plays once at the outset of the call followed by the recording tone. If you configure Secure Tones, Recording Tones, and Monitoring Tones, and the call is secured, recorded, and monitored, the secure tone plays once followed by the recording tone. The monitoring tone does not play. Secure Tones Agent - customer calls that are routed through the Customer Voice Portal may be recorded using the agent phone as the recording source. Customer Voice Portal If you are using the gateway as your recording source, you cannot place SIP proxy servers between Unified Communications Manager and the gateway. SIP Proxy Servers Each recording session adds two calls to the Busy Hour Call Completion (BHCC) rate with a minimal impact on CTI resources. Busy Hour Call Completion Rate When you configure Selective Recording, the Media Sense server does not record the consult call during a transfer. For example, if a call between an agent and a customer is being recorded and the agent initiates a transfer to a second agent, the consult call that takes place between the two agents, before the call being transferred, is not recorded. To ensure that the consult call is recorded, the agent must press the ‘Record’ softkey when the consult call starts. Selective Recording with Media Sense To record a call for authenticated phones on the Cisco Unified CM Service Parameter page, set the Authenticated Phone Recording field to Allow Recording. The default value is Do Not Allow Recording. Unified Communications Manager allows call recording for authenticated phones while using a non secure recorder. In case of secure recorder, recording is allowed only if the recorder supports a Secure Real-Time Transport protocol (SRTP) fallback. Recording on authenticated phones When recording is enabled, the endpoint advertises a single codec and payload, and a select and join conference takes place in the Unified Communications Manager. Codec locking for auto recording calls in select and join conference Recording Calls Do Not Survive Agent Hold Recording calls get torn down when the agent puts the call on hold, and they get reestablished when the agent resumes the call. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 143 Monitoring and Recording Recording Interactions and Restrictions