/mcpBefore you begin • Review Agent Greeting Prerequisites, on page 147 Procedure Purpose Command or Action Agent Greeting uses the Unified CVP media server to store and serve prompt and greeting files. Configure a media server for Agent Greeting. Step 1 • Configure a server to act as a media server. • Add the media server in Unified CVP. • Configure the media server to write files. The .tcl script files that ship with Unified CVP Release 9.0(1) include updates to support Republish .tcl scripts to Voice Extensible Markup Language (VXML) Gateway. Step 2 Agent Greeting. You must republish these updated files to your VXML Gateway. Republishing scripts to the VXML Gateways is a standard task in Unified CVP upgrades. If you did not upgrade Unified CVP and republish the scripts, you must republish the scripts before you can use Agent Greeting. To ensure adequate performance, set the size of the cache on the VXML Gateway to the Set the cache size on the VXML Gateway. Step 3 maximum allowed. The maximum size is 100 megabytes; the default is 15 kilobytes. Failure to set the VXML Gateway cache to its maximum can result in slowed performance to increased traffic to the media server. Create audio files for each of the voice prompts that agents hear as they record a greeting. Create voice prompts to record greetings. Step 4 Complete to record and play agent greetings. Configure call types. Step 5 Complete to record and play agent greetings. Configure a dialed number. Step 6 Schedule the script. Step 7 For Agent Greeting record and play scripts to interact with Unified CVP, Network VRU scripts are required. Define network VRU scripts. Step 8 (Optional) Import sample Agent Greeting scripts. Step 9 Modify the Unified CCE call routing scripts to use the Play Agent Greeting script. Modify the Unified CCE call routing scripts. Step 10 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 148 Call Center Features Agent Greeting Configuration Task Flow