/mcpConfigure Built In Bridge The Built in Bridge field setting in the Phone Configuration window for an individual phone overrides the setting for the Builtin Bridge Enable clusterwide service parameter. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to select the agent phone. Step 3 From the Built in Bridge drop-down list, choose one of the following options: • On—The Built in Bridge is enabled. • Off—The Built in Bridge is disabled. • Default—The setting of the clusterwide Builtin Bridge Enable service parameter is used. Step 4 Click Save. Agent Greeting Troubleshooting For information about how to troubleshoot Agent Greeting issues, see “Troubleshooting Agent Greeting” chapter in the Agent Greeting and Whisper Announcement Feature Guide for Cisco Unified Contact Center Enterprise guide. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 149 Call Center Features Configure Built In Bridge