/mcp• If no match occurs, that is, if the user presses wrong options, the system prompts that the user pressed the wrong options and prompts the user to press the correct options. • When the caller specifies the destination, the system transfers the call. • If the line is busy or not in service, the system informs the caller accordingly and replays the main menu prompt. Auto-Attendant solution can be deployed in three different ways as follows using different Cisco products that can provide interactive voice response functionality. • Auto-Attendant using Cisco Unity Connection (CUC); the most widely used Auto-Attendant solution configuration by customers • Auto-Attendant using Cisco Unified Contact Center Express (Unified CCX) • Auto-Attendant using Cisco Unity Express (CUE) Cisco Unity Connection Configuration The Cisco Unity Connection server provides Automated-Attendant functionality for both external and internal callers. An Auto-Attendant allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. Auto-Attendants offer a menu system; it may also allow a caller to reach a live operator by dialing a number, usually “0”. Multiple Auto-Attendants may be implemented to support individual site locations. Within Cisco Unity Connection, an Auto-Attendant is a customized application tree structure that is built by creating and linking multiple Call Handlers together. The Auto-Attendant is defined by entry and exit points, and intermediate routing decisions based on the callers DTMF input choices. For more information about Auto-Attendant default behavior and examples, see System Administration Guide for Cisco Unity Connection. Cisco Unity Connection Configuration Task Flow You can use this task flow to configure auto-attendant using Cisco Unity Connection: Procedure Purpose Command or Action Perform this task on the Cisco Unified CM Administration. Create a CTI Route Point which Configure CTI Route Point, on page 153 Step 1 maps to the Direct-Inward Dial (DID) number of the company (board number). Call handlers answer calls, greet callers with recorded prompts, provide callers with Configure Auto-Attendant System Call Handler, on page 154 Step 2 information and options, route calls, and take messages. Note Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 152 Call Center Features Cisco Unity Connection Configuration