/mcpPurpose Command or Action You can customize the greeting for the AutoAttendant Call Handler by choosing Edit > Greetings. For more information about customizing greetings, see System Administration Guide for Cisco Unity Connection. Caller input option enables you to designate a single digit to represent a user extension, Configure Caller Input Option, on page 154 Step 3 alternate contact number, call handler, interview handler, or directory handler. The caller presses a single key during a call handler greeting instead of entering the full extension, and Cisco Unity Connection responds accordingly. Several different keys configured as caller input options offers the callers a menu of choices in the call handler greeting. Configure an extension for the operator to allow callers to speak to an operator during a call handler greeting. Configure Extension for Operator Call Handler, on page 155 Step 4 Modify the Standard Call Transfer Rule to enable the call to be transferred to the operator Modify Standard Call Transfer Rule for Operator, on page 155 Step 5 when the caller presses 0 to speak to an operator. Update the Default System Transfer restriction table. The Default System Transfer restriction Update Default System Transfer Restriction Table, on page 155 Step 6 table restricts numbers that can be used for Caller system transfers, which allow unidentified callers to transfer to a number that they specify. Configure CTI Route Point Procedure Step 1 From Cisco Unified CM Administration, choose Device > CTI Route Point. Step 2 Click Add New. Step 3 In the Device Name field, enter a device name for the route point. Step 4 From the Device Pool drop-down list, choose Default. Step 5 Click Save. The Add successful message is displayed. Step 6 From the Association area, click Line [1] - Add a new DN. The Directory Number Configuration window is displayed. Step 7 In the Directory Number field, enter the directory number that matches with the DID of the company. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 153 Call Center Features Configure CTI Route Point