/mcpStep 8 From the Route Partition drop-down list, choose the required route partition. Step 9 From the Call Forward and Call Pickup Settings area, for Forward All, choose the appropriate calling search space and check the Voice Mail check box. Step 10 Click Save. Configure Auto-Attendant System Call Handler Procedure Step 1 From Cisco Unity Connection Administration, from the Cisco Unity Connection tree on the left, navigate to Call Management and choose System Call Handlers. Step 2 Click Add New. The New Call Handler window is displayed. Step 3 In the Display Name field, enter AutoAttendant. Step 4 In the Extension field, enter the same extension that you provided for the CTI Route Point. Step 5 Click Save. The Edit Call Handler Basics (AutoAttendant) window is displayed. Step 6 Edit the required fields and click Save. Configure Caller Input Option Procedure Step 1 From Cisco Unity Connection Administration, from the Cisco Unity Connection tree on the left, navigate to Call Management and choose System Call Handlers. Step 2 Click AutoAttendant. The Edit Call Handler Basics (AutoAttendant) window is displayed. Step 3 Choose Edit > Caller Inputs. The Caller Input window is displayed. Step 4 In the Key column, click 0. The Edit Caller Input (0) window is displayed. Step 5 Click the Call Handler radio button, choose Operator from the drop-down list, and click the Attempt Transfer radio button. Step 6 Click Save. The Updated Caller Input status message is displayed. Step 7 Choose Edit > Caller Inputs. The Caller Input window is displayed. Step 8 In the Key column, click 1. The Edit Caller Input (0) window is displayed. Step 9 In the Conversation radio button, choose Caller System Transfer from the drop-down list. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 154 Call Center Features Configure Auto-Attendant System Call Handler