McDewey

Manager Assistant Proxy Line Overview When you configure Manager Assistant in proxy line mode, the assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager, but is an alternate number chosen by the system that an assistant uses to handle manager calls. In proxy line mode, a manager and an assistant have access to all features that are available in Manager Assistant, which include Default Assistant Selection, Assistant Watch, Call Filtering, and Divert All Calls. Manager Assistant Prerequisites • The user must install JRE on a 32 or 64-bit Windows platform before the user upgrades the Manager Assistant client to a newer version for Releases 11.5(1)SU9, 12.0(1)SU4, and 14 onwards. Before you perform the upgrade, ensure that you uninstall the Cisco Unified Communications Manager Assistant client that is currently installed on your machine. This is applicable from Releases 12.0(1)SU4 and 14 onwards. Important • For the Windows 11 platform, the user must install JRE 1.8 on the 64-bit Windows platform before the user upgrades the Manager Assistant client to a newer version for Release 15SU2 and later. • Manager Assistant supports the following browsers and platform: • Unified Communications Manager Assistant Administration and the Assistant Console are supported on Internet Explorer 11 with Windows 10 and 11 (64 bit), Firefox with Windows 10 and 11 (64 bit) or later, and Safari with MacOS (10.x) or later. To run IPMA plug-in on Windows 11 for Unified Communications Manager Release 15SU1 and earlier versions, you should install the IPMA Release 15 version plug-in to any of these supported OS platforms: Windows 10, Windows 2019, and Windows 2022. You must then copy the installed version of the IPMA plug-in to Windows 11 and then launch IMPA. Note • On a computer running Windows 10 and 11 or Apple MAC OS X, you can open one of the browsers specified above. • To display Manager Assistant features in other languages, install the locale installer before you configure the Manager Assistant. • The Assistant Console application is supported on computers that run Windows 10 and 11, Windows 2019, and Windows 2022. • You must configure the phones and users, and associated the devices to the users. In addition, for shared line appearances between managers and assistants, you must configure the same directory number on the manager primary line and assistant secondary line. • To add managers and assistants in bulk, install the Cisco Unified Communications Manager Bulk Administration Tool. For more information, see the Bulk Administration Guide. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 161 Call Center Features Manager Assistant Proxy Line Overview