/mcpManager Assistant Database Access Architecture The database stores all Manager Assistant configuration information. When the manager or assistant logs in, the Cisco IP Manager Assistant service retrieves all data that is related to the manager or assistant from the database and stores it in memory. The database includes two interfaces: • Manager interface—The manager phone makes available the manager features except Manager Configuration. Manager Assistant automatically logs in a manager in to the Cisco IP Manager Assistant service when the Cisco IP Manager Assistant service starts. Managers also have access to Unified Communications Manager features such as Do Not Disturb and Immediate Divert. Note • Assistant interface—The assistant accesses the Manager Assistant features by using the Assistant Console application and the Cisco Unified IP Phone. The Assistant Console, an application, provides call-control functions such as answer, divert, transfer, and hold. The assistant uses the Assistant Console to log in and log out, to set up assistant preferences, and to display the Manager Configuration window that is used to configure manager preferences. For more information, see chapter Manager Assistant, in Feature Configuration Guide for Cisco Unified Communications Manager. Softkeys Manager Assistant supports the following softkeys: • Redirect • Transfer to VoiceMail • Do Not Disturb Manager Assistant supports the following softkey templates: • Standard Manager—Supports manager for proxy mode • Standard Shared Mode Manager—Supports manager for shared mode • Standard Assistant—Supports assistant in proxy or shared mode • Standard User—The system makes call-processing (such as Hold and Dial) softkeys available with the Standard User template. Manager Assistant Shared Line Overview When you configure Manager Assistant in shared line mode, the manager and assistant share a directory number, for example, 8001. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on 8001, both the manager phone and the assistant phone ring. The Manager Assistant features that do not apply to shared line mode include Default Assistant Selection, Assistant Watch, Call Filtering, and Divert All Calls. An assistant cannot see or access these features on the Assistant Console application. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 160 Call Center Features Manager Assistant Shared Line Overview