McDewey

C H A P T E R 16 Manager Assistant • Cisco Unified Communications Manager Assistant Overview, on page 159 • Manager Assistant Prerequisites, on page 161 • Manager Assistant Task Flow for Proxy Lines, on page 162 • Manager Assistant Task Flow for Shared Lines, on page 170 • Manager Assistant Interactions, on page 188 • Manager Assistant Restrictions, on page 190 • Cisco Unified Communications Manager Assistant Troubleshooting , on page 191 Cisco Unified Communications Manager Assistant Overview The Unified Communications Manager Assistant feature is a plug-in that an assistant can use to handle calls on behalf of a manager, intercept manager calls, and route them appropriately. Manager Assistant supports up to 3500 managers and 3500 assistants. To accommodate this number of users, you can configure up to three Manager Assistant applications in one Unified Communications Manager cluster and assign managers and assistants to each instance of the application. Manager Assistant supports shared line support and proxy line support. Manager Assistant Architecture The Manager Assistant architecture comprises the following: • Cisco IP Manager Assistant service—After you install Unified Communications Manager, activate this service from the Cisco Unified Serviceability interface. • Assistant Console interface—Allows assistants to access the Manager Assistant features on their computer to handle calls for managers. The Manager Assistant handles calls for an assistant and for as many as 33 managers. • Cisco Unified IP Phone interface: Managers and assistants use softkeys and the Cisco Unified IP Phone Services button to access the Manager Assistant features. For more information, see chapter Manager Assistant, in Feature Configuration Guide for Cisco Unified Communications Manager. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 159