/mcpConfigure Cisco WebDialer Web Service Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server on which the Cisco WebDialer Web service is active. Step 3 From the Service drop-down list, choose the Cisco WebDialer Web service. A list of parameters appears. Step 4 Navigate to and update the CTIManager Connection Security Flag and CAPF Profile Instance ID for Secure Connection to CTIManager parameters. To view parameter descriptions, click the parameter name link. Note CTIManager supports IPv4 and IPv6 addresses. Step 5 Click Save. Step 6 Repeat the procedure on each server on which the service is active. What to do next Refer to the Manager Assistant Task Flow for Shared Lines, on page 170 to determine the next task to complete. Configure CTI Route Point Procedure Step 1 From Cisco Unified CM Administration, choose Device > CTI Route Point. Step 2 Click Add New. The CTI Route Point Configuration window is displayed. Step 3 In the Device Name field, enter the device name. Step 4 From the Device Pool drop-down list, choose Default. Step 5 From the Calling Search Space drop-down list, choose Generated_CSS_M_E. Step 6 Check the Use Device Pool Calling Party Transformation CSS check box. Step 7 Click Save. Add successful status message is displayed. Step 8 From the Association area, click Line [1] - Add a new DN. The Directory Number Configuration window is displayed. Step 9 Enter a directory number in the Directory Number field. Step 10 From the Route Partition drop-down list, choose Generated_Route_Point. Step 11 Click Save. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 180 Call Center Features Configure Cisco WebDialer Web Service