McDewey

Step 5 Check Uses Shared Lines check box. Step 6 From the Device Name/Profile drop-down list, choose the device name or device profile to associate a device name or device profile with a manager. Note If the manager telecommutes, check the Mobile Manager check box and optionally choose a device profile from the Device Name/Profile drop-down list. When device profile is chosen, the manager must log in to the phone by using Cisco Extension Mobility before accessing Manager Assistant. See the related topics for more information about Extension Mobility with Manager Assistant. Step 7 From the Intercom Line drop-down list, choose the intercom line appearance for the manager, if applicable. The chosen intercom line applies to the Manager Assistant and Unified Communications Manager intercom features. Step 8 From the Assistant Pool drop-down list, choose the appropriate pool number (1 to 3). Step 9 Choose the name of the assistant from the Available Assistants selection box and move it to the Associated Assistants selection box by clicking the down arrow to assign an assistant to the manager. You can go to the Assistant Configuration window by highlighting the assistant name and clicking the View Details link. Step 10 Choose the appropriate line from the Available Lines list box and move it to the Selected Lines list box by clicking the down arrow to configure the Manager Assistant controlled lines. Make sure that the controlled line is always the shared line DN. Step 11 Click Save. If you checked the Automatic Configuration check box and the service parameters are invalid, a message is displayed. Ensure that the service parameters are valid. After successful completion of the automatic configuration, the manager device resets. If you configured a device profile, the manager must log out and log in to the device for the changes to take effect. Configure Assistant Line Appearances for Shared Line Administrators can set up one or more lines with a shared line appearance. The Unified Communications Manager system considers a directory number to be a shared line if it appears on more than one device in the same partition. Procedure Step 1 From Cisco Unified CM Administration, choose User Management > End User. Step 2 Click Find. The search result displays all the end users that are configured in Unified Communications Manager. Step 3 Click on the username to display user information for the chosen assistant. The End User Configuration window is displayed. Step 4 From the Related Links drop-down list, choose Assistant Configuration and click Go. The Assistant Configuration window is displayed. The system automatically sets the softkey template and intercom line on the basis of the Cisco IP Manager Assistant service parameter settings when you check the Automatic Configuration check box. In addition, the system also sets Auto Answer with Speakerphone for intercom line. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 186 Call Center Features Configure Assistant Line Appearances for Shared Line