/mcpLocation
Tool Description
The trace files reside on the server that runs the Cisco IP Manager
Assistant service.
You can download these files from the server using one of the following
methods:
• Use the CLI command file get activelog tomcat/logs/ipma/log4j.
• Use the trace collection features in the Cisco Unified Real-Time
Monitoring Tool (RTMT). For more information, see the Cisco
Unified Real-Time Monitoring Tool Administration Guide.
You can enable debug tracing by choosing Cisco Unified
Serviceability > Trace > Configuration.
Cisco Unified CM Assistant server
trace files
$INSTALL_DIR\logs\ACLog*.txt on the client desktop, in the same
location where the Unified CM Assistant assistant console resides.
To enable debug tracing, go to the Settings dialog box in the Assistant
Console. In the Advanced panel, check the Enable Trace check box.
Note
This check box enables only debug tracing. Error tracing always remains
On.
Cisco IPMA client trace files
$INSTALL_DIR\InstallLog.txt on the client desktop, in the same
location where the Assistant Console resides.
Cisco IPMA client install trace
files
$INSTALL_DIR\UpdatedLog.txt on the client desktop, in the same
location where the Unified CM Assistant Console resides.
Cisco IPMA Client AutoUpdater
trace files
By default—C:\Program Files\Cisco\Unified
Communications Manager Assistant Console
Install directory
Calling Party Gets Reorder Tone
Problem
Calling party gets a reorder tone or a message:
This call cannot be completed as dialed.
Possible Cause
The calling search space of the calling line may not be configured correctly.
Solution
Check the calling search space of the line. For more information about configuration, see the System
Configuration Guide for Cisco Unified Communications Manager.
You can also use the Cisco Dialed Number Analyzer service to check for flaws in the calling search space.
For more information, see the Cisco Unified Communications Manager Dialed Number Analyzer Guide.
Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs
192
Call Center Features
Calling Party Gets Reorder Tone