/mcpCalls Do Not Get Routed When Filtering Is On or Off Problem Calls are not routed properly. Possible Cause 1 Cisco CTI Manager service may have stopped. Solution 1 Restart the Cisco CTI Manager and Cisco IP Manager Assistant services from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Possible Cause 2 The Unified Communications Manager Assistant route point was not configured properly. Solution 2 Use wildcards to match the directory number of the Unified Communications Manager Assistant CTI route point and the primary directory numbers of all managers that are configured for Unified Communications Manager Assistant. Possible Cause 3 The status window on the manager phone displays the message Filtering Down. This message can indicate that Unified Communications Manager Assistant CTI route point may be deleted or may not be in service. Solution 3 Use the following procedure to configure the CTI route point and restart the Cisco IP Manager Assistant service: 1. From Cisco Unified CM Administration, choose Device > CTI Route Point. 2. Find the route point, or add a new route point. For more information about configuration, see the System Configuration Guide for Cisco Unified Communications Manager. 3. Restart the Cisco CTI Manager and Cisco IP Manager Assistant services from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Cisco IP Manager Assistant Service Unreachable Problem After you open the Assistant Console, the following message is displayed: Cisco IPMA Service Unreachable Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 193 Call Center Features Calls Do Not Get Routed When Filtering Is On or Off