/mcpPossible Cause 1 Cisco IP Manager Assistant service may have stopped. Solution 1 Restart the Unified Communications Manager Assistant from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Possible Cause 2 The server address for the primary and secondary Unified Communications Manager Assistant servers may be configured as DNS names, but the DNS names are not configured in the DNS server. Solution 2 Use the following procedure to replace the DNS name. 1. From Cisco Unified CM Administration, choose System > Server. 2. Replace the DNS name of the server with the corresponding IP address. 3. Restart the Unified Communications Manager Assistant from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Possible Cause 3 The Cisco CTI Manager service may have stopped. Solution 3 Restart the Unified Communications Manager Assistant from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Possible Cause 4 The Unified Communications Manager Assistant service might be configured to open a CTI connection in secure mode, but the security configuration may not be complete. If this scenario occurs, the following message is displayed in the alarm viewer or in the Unified Communications Manager Assistant service logs: IPMA Service cannot initialize - Could not get Provider. Solution 4 Check the security configuration in the service parameters of Cisco IP Manager Assistant service. Restart the Unified Communications Manager Assistant from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 194 Call Center Features Cisco IP Manager Assistant Service Unreachable