/mcpSolution 1 Uninstall the console by choosing Start > Programs > Cisco Unified Communications Manager Assistant > Uninstall Assistant Console and reinstall the console from URL https://<server-name>:8443/ma/Install/IPMAConsoleInstall.jsp. Possible Cause 2 The user is not configured correctly in the database. Solution 2 Ensure that the user ID and the password are run as a Unified Communications Manager user through Cisco Unified CM Administration. Possible Cause 3 When you deleted a manager from an assistant, Cisco Unified CM Administration left a blank line for the assistant. Solution 3 From the Assistant Configuration window, reassign the proxy lines. Unable to Call Manager When Cisco IP Manager Assistant Service is Down Problem Calls do not get routed properly to managers when Cisco IP Manager Assistant service goes down. Possible Cause The Unified Communications Manager Assistant CTI route point does not have Call Forward No Answer enabled. Solution Perform the following procedure to properly configure the Unified Communications Manager Assistant route point. 1. From Cisco Unified CM Administration, choose Device > CTI Route Point. The Find and List CTI Route Point search window is displayed. 2. Click Find. A list of configured CTI route points is displayed. 3. Choose the Unified Communications Manager Assistant CTI route point that you want to update. 4. In the CTI Route Point Configuration window, click the line to update from the Association area. 5. In the Call Forward and Pickup Settings section, check the Forward No Answer Internal and the Forward No Answer External check box and enter the CTI route point DN in the Coverage/Destination field (for example, CFNA as 1xxx for the route point DN 1xxx). Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 198 Call Center Features Unable to Call Manager When Cisco IP Manager Assistant Service is Down