/mcpStep 2 Click Find and select the phone device to add the softkey template. Step 3 From the Common Device Configuration drop-down list, choose the common device configuration that contains the new softkey template. Step 4 Click Save. Step 5 Click Reset to update the phone settings. Associate a Softkey Template with a Phone Optional. Use this procedure as an alternative to associating the softkey template with the Common Device Configuration. This procedure also works in conjunction with the Common Device Configuration. You can use it when you need to assign a softkey template that overrides the assignment in the Common Device Configuration or any other default softkey assignment. Before you begin Configure a Softkey Template for Immediate Divert, on page 210 Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to select the phone to add the softkey template. Step 3 From the Softkey Template drop-down list, choose the template that contains the new softkey. Step 4 Click Save. Immediate Divert Interactions Interaction Feature Immediate Divert diverts calls to voice-messaging mailboxes regardless of the type of call (for example, a precedence call). When Alternate Party Diversion (call precedence) is activated, Call Forward No Answer (CFNA) gets deactivated. Multilevel Precedence and Preemption (MLPP) When the Forward No Answer setting on the Directory Number Configuration window is not configured, Call Forward uses the clusterwide CFNA timer service parameter, Forward No Answer Timer. If a user presses the iDivert softkey at the same time as the call is being forwarded, the call gets diverted to an assigned call forward directory number (because the timer was too short), not the voice-messaging mailbox. To resolve this situation, set the CFNA timer service parameter to enough time (for example, 60 seconds). Call Forward Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 213 Voice Messaging Features Associate a Softkey Template with a Phone