/mcpInteraction Feature Immediate Divert uses the immediate divert code number in the Onbehalf of fields (for example, joinOnbehalfOf and lastRedirectRediectOnBehalfOf) in CDR. Call Detail Records (CDR) When user A calls user B, and user B parks the call; user B retrieves the call and then decides to send the call to a voice-messaging mailbox by pressing the iDivert or Divert softkey. User A receives the voice-messaging mailbox greeting of user B. Call Park and Directed Call Park When a conference participant presses the iDivert softkey, the remaining conference participants receive the voice-messaging mailbox greeting of the immediate divert initiator. Conference types include Ad Hoc, Meet-Me, Barge, cBarge, and Join. Conference For calls that reach the phone directly through a hunt list pilot (as part of the hunting algorithms), the iDivert softkey appears dimmed if the Use Legacy Immediate Divert clusterwide service parameter is set to True; otherwise, it does not appear dimmed. For calls that do not reach the phone directly through a hunt list pilot (as part of the hunting algorithms), the iDivert softkey does not appear dimmed when the Use Legacy Immediate Divert clusterwide service parameter is set to True or False. Note For Jabber in desk phone mode, iDivert feature redirection to VM is done through CTI application where ‘Use Legacy Immediate Divert’ parameter will not take effect and HP number will be sent as diversion info to Voice mail servers. Hunt List If the Use Legacy Immediate Divert clusterwide service parameter is set to False, and the Auto Call Pickup Enabled clusterwide service parameter is set to True, and a user of call pickup group uses call pickup to answer a call, the IP phone display will not present any choices to the user when the iDivert softkey is pressed. Auto Call Pickup Immediate Divert Restrictions Description Restriction When you use QSIG integration with your voicemail system, a voicemail profile that includes either a voicemail pilot or a voicemail mask or both should leave the Make this the default Voice Mail Profile for the System check box unchecked. Ensure the default Voice Mail Profile setting is always set to No Voice Mail. Voice Mail Profile When Call Forward All (CFA) and Call Forward Busy (CFB) are activated, the system does not support Immediate Divert (CFA and CFB have precedence over Immediate Divert). Call Forward All (CFA) and Call Forward Busy (CFB) Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 214 Voice Messaging Features Immediate Divert Restrictions