McDewey

C H A P T E R 22 Call Back • Call Back Overview, on page 245 • Call Back Prerequisites, on page 245 • Call Back Configuration Task Flow, on page 246 • Call Back Interactions, on page 251 • Call Back Restrictions, on page 252 • Call Back Troubleshooting, on page 253 Call Back Overview The CallBack feature allows you to receive notification when a busy extension is available to receive calls. You can activate Call Back for a destination phone that is within the same Unified Communications Manager cluster as your phone or on a remote Private Integrated Network Exchange (PINX) over QSIG trunks or QSIG-enabled intercluster trunks. To receive CallBack notification, press the CallBack softkey or feature button while receiving a busy or ringback tone. You can activate Call Back during reorder tone, which is triggered when the No Answer timer expires. Suspend/Resume The Call Back feature enables the system to suspend the call completion service if the user who originated Call Back is busy. When the originating user then becomes available, the call completion service resumes for that user. Call Back supports Suspend/Resume CallBack notification for both intracluster and intercluster QSIG trunks or QSIG-enabled intercluster trunks. Note Call Back Prerequisites To use the Call Back feature, the destination phone must be in one of the following locations: • In the same Unified Communications Manager cluster as the user phone Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 245