/mcpProcedure Purpose Command or Action Perform this step to add CallBack softkey to template and configure the softkey using the Common Device Configuration or phone. Configure Softkey Template for CallBack, on page 247 Step 1 Perform this step to add and configure the CallBack button to a phone. Configure CallBack Button, on page 250 Step 2 Configure Softkey Template for CallBack CallBack softkey has the following call states: • On Hook • Ring Out • Connected Transfer Use this procedure to make the CallBack softkey available: Before you begin Ensure your phone supports Call Back. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Softkey Template. Step 2 Perform the following steps to create a new softkey template; otherwise, proceed to the next step. a) Click Add New. b) Select a default template and click Copy. c) Enter a new name for the template in the Softkey Template Name field. d) Click Save. Step 3 Perform the following steps to add softkeys to an existing template. a) Click Find and enter the search criteria. b) Select the required existing template. Step 4 Check the Default Softkey Template check box to designate this softkey template as the default softkey template. Note If you designate a softkey template as the default softkey template, you cannot delete it unless you first remove the default designation. Step 5 Choose Configure Softkey Layout from the Related Links drop-down list in the upper right corner and click Go. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 247 Placing Calls Configure Softkey Template for CallBack