/mcpStep 6 From the Select a Call State to Configure drop-down list, choose the call state for which you want the softkey to display. Step 7 From the Unselected Softkeys list, choose the softkey to add and click the right arrow to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkey. Step 8 Repeat the previous step to display the softkey in additional call states. Step 9 Click Save. Step 10 Perform one of the following tasks: • Click Apply Config if you modified a template that is already associated with devices to restart the devices. • If you created a new softkey template, associate the template with the devices and then restart them. For more information, see Add a Softkey Template to a Common Device Configuration and Associate a Softkey Template with a Phone sections. What to do next Perform one the following procedures: • Associate CallBack Softkey Template with a Common Device Configuration, on page 248 • Associate CallBack Softkey Template with Phone, on page 249 Associate CallBack Softkey Template with a Common Device Configuration Optional. There are two ways to associate a softkey template with a phone: • Add the softkey template to the Phone Configuration. • Add the softkey template to the Common Device Configuration. The procedures in this section describe how to associate the softkey template with a Common Device Configuration. Follow these procedures if your system uses a Common Device Configuration to apply configuration options to phones. This is the most commonly used method for making a softkey template available to phones. To use the alternative method, see Associate CallBack Softkey Template with Phone, on page 249. Procedure Purpose Command or Action Perform this step to add CallBack softkey template to the Common Device Configuration. Add CallBack Softkey Template to the Common Device Configuration, on page 249 Step 1 Perform this step to link the CallBack softkey Common Device Configuration to a phone. Associate a Common Device Configuration with a Phone, on page 249 Step 2 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 248 Placing Calls Associate CallBack Softkey Template with a Common Device Configuration