/mcpAdd CallBack Softkey Template to the Common Device Configuration Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Common Device Configuration. Step 2 Perform the following steps to create a new Common Device Configuration and associate the softkey template with it; otherwise, proceed to the next step. a) Click Add New. b) Enter a name for the Common Device Configuration in the Name field. c) Click Save. Step 3 Perform the following steps to add the softkey template to an existing Common Device Configuration. a) Click Find and enter the search criteria. b) Click an existing Common Device Configuration. Step 4 In the Softkey Template drop-down list, choose the softkey template that contains the softkey that you want to make available. Step 5 Click Save. Step 6 Perform one of the following tasks: • If you modified a Common Device Configuration that is already associated with devices, click Apply Config to restart the devices. • If you created a new Common Device Configuration, associate the configuration with devices and then restart them. Associate a Common Device Configuration with a Phone Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find and select the phone device to add the softkey template. Step 3 From the Common Device Configuration drop-down list, choose the common device configuration that contains the new softkey template. Step 4 Click Save. Step 5 Click Reset to update the phone settings. Associate CallBack Softkey Template with Phone Optional: Use this procedure either as an alternative to associating the softkey template with the Common Device Configuration, or in conjunction with the Common Device Configuration. Use this procedure in conjunction with the Common Device Configuration if you need to assign a softkey template that overrides the assignment in the Common Device Configuration or any other default softkey assignment. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 249 Placing Calls Add CallBack Softkey Template to the Common Device Configuration