/mcpProcedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to select the phone to add the softkey template. Step 3 From the Softkey Template drop-down list, choose the template that contains the new softkey. Step 4 Click Save. Step 5 Press Reset to update the phone settings. Configure CallBack Button The procedures in this section describe how to configure the CallBack button. Procedure Purpose Command or Action Perform this step to assign CallBack button features to line or speed dial keys. Configure Phone Button Template for Call Back, on page 250 Step 1 Perform this step to configure the CallBack button for a phone. Associate a Button Template with a Phone, on page 251 Step 2 Configure Phone Button Template for Call Back Follow this procedure when you want to assign features to line or speed dial keys. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find to display list of supported phone templates. Step 3 Perform the following steps if you want to create a new phone button template; otherwise, proceed to the next step. a) Select a default template for the model of phone and click Copy. b) In the Phone Button Template Information field, enter a new name for the template. c) Click Save. Step 4 Perform the following steps if you want to add phone buttons to an existing template. a) Click Find and enter the search criteria. b) Choose an existing template. Step 5 From the Line drop-down list, choose feature that you want to add to the template. Step 6 Click Save. Step 7 Perform one of the following tasks: Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 250 Placing Calls Configure CallBack Button