/mcp• Click Apply Config if you modified a template that is already associated with devices to restart the devices. • If you created a new softkey template, associate the template with the devices and then restart them. Associate a Button Template with a Phone Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find to display the list of configured phones. Step 3 Choose the phone to which you want to add the phone button template. Step 4 In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button. Step 5 Click Save. A dialog box is displayed with a message to press Reset to update the phone settings. Call Back Interactions Interaction Feature Calls that are made from CallBack notification screen will override all the Call Forward configured values on the target DN. The calls should be made before CallBack recall timer expires otherwise the calls will not override the Call Forward configured values. Call Forward CallBack notification works differently only for Cisco Unified IP Phones 7960 and 7940. All other SIP phones and all SCCP phones support on-hook and off-hook notification. The only way that Unified Communications Manager knows when a line on a SIP 7960 or 7940 phone becomes available is by monitoring an incoming SIP INVITE message that Unified Communications Manager receives from the phone. After the phone sends the SIP INVITE to Unified Communications Manager and the phone goes on-hook, Unified Communications Manager sends an audio and CallBack notification screen to the Cisco Unified IP Phone 7960 and 7940 (SIP) user. CallBack notification with phones running SIP Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 251 Placing Calls Associate a Button Template with a Phone