/mcpCreate Custom Softkey Template When configuring Hotline, you can customize a softkey template to display only those features that you want to make available to a Hotline phone. Unified Communications Manager includes standard softkey templates for call processing and applications. When creating custom softkey templates, copy the standard templates and make modifications as required. Before you begin Generate a Phone Feature List, on page 5 Procedure Step 1 Choose Device > Device Settings > Softkey Template. Step 2 Click Add New. Step 3 From the drop-down list, select a softkey template and click Copy to create a new template. Step 4 In the Softkey Template Name field, enter a unique name to identify the softkey template. Step 5 Enter a description that describes the use of the template. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), backslash (), or angle brackets (<>). Step 6 To designate this softkey template as the standard softkey template, check the Default Softkey Template check box. Note If you designate a softkey template as the default softkey template, you will not be able to delete this softkey template unless you first remove the default designation. Step 7 Click Save. The softkey template gets copied, and the Softkey Template Configuration window redisplays. Step 8 (Optional) Click the Add Application button. Step 9 Configure the positions of the softkeys on the Cisco Unified IP Phone LCD screen. Step 10 To save your configuration, click Save. Configure Hotline on Phones Use this procedure to enable the phone as a Hotline device. Before you begin Optional. If you want to create a custom softkey template to display only those features that you want to make available to a Hotline phone, see Create Custom Softkey Template, on page 259. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 259 Placing Calls Create Custom Softkey Template