/mcpProcedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find and select the phone that you want to enable as a Hotline device. Step 3 Check the Hotline Device check box. Step 4 If you have created a custom softkey template specifically for the Hotline phone, from the Softkey Template drop-down list, choose the softkey template. Step 5 Click Save. Note You can also assign a softkey template to a Device Pool and then assign that Device Pool to the phone. Configure Route Class Signaling Task Flow Perform this task flow to configure route class signaling for Hotline calls. Procedure Purpose Command or Action Set the route class signaling clusterwide defaults for trunks and gateways to enabled. Enable Route Class Signaling in the Cluster, on page 261 Step 1 Note The settings for individual trunks and gateways override the clusterwide defaults. If you use this service parameter to enable route class signaling across the cluster, route class signaling can still be disabled on an individual trunk or gateway. Enable route class signaling on an individual trunk. Enable Route Class Signaling on Trunks, on page 261 Step 2 Enable route class signaling on an MGCP T1/CAS or MGCP PRI gateway. Enable Route Class Signaling on Gateways, on page 262 Step 3 Configure SIP signaling labels for Hotline route classes. Configure Signaling Labels for the Hotline Route Class, on page 262 Step 4 Configure the route class on the route patterns that are routing your Hotline calls. Configure the Route Class on Hotline Route Patterns, on page 263 Step 5 Optional. If you use translation patterns on your Hotline calls, configure the route class on your translation patterns. Configure the Route Class on Hotline Translation Patterns, on page 263 Step 6 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 260 Placing Calls Configure Route Class Signaling Task Flow