McDewey

C H A P T E R 25 WebDialer • WebDialer Overview, on page 275 • WebDialer Prerequisites, on page 275 • WebDialer Configuration Task Flow, on page 276 • WebDialer Interactions, on page 286 • WebDialer Restrictions, on page 287 • WebDialer Troubleshooting, on page 287 WebDialer Overview Cisco WebDialer is installed on a Unified Communications Manager node and used along with Unified Communications Manager. It allows Cisco Unified IP Phone users to make calls from web and desktop applications. Cisco WebDialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking on the telephone number of the person that they are trying to call. Cisco WebDialer supports both IPv4 and IPv6 addressing. In the Cisco Unified Communications Self-Care Portal, from the Directory window, launch Cisco WebDialer using a URL similar to the following: https://<IP address of Cisco Unified Communications Manager server>:8443/webdialer/ Webdialer In the Cisco WebDialer screen click Login to access the WebdDialer system. A new pop-up window allows you to enter Unified Communications Manager User ID and Password to perform the necessary Make Call activities. WebDialer Prerequisites Cisco WebDialer requires the following software components: • CTI-supported Cisco Unified IP Phones Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 275