/mcpWebDialer Configuration Task Flow Before you begin • Review WebDialer Prerequisites, on page 275. Procedure Purpose Command or Action Activate the WebDialer service. Activate WebDialer, on page 277 Step 1 To view WebDialer traces, enable tracing. (Optional) Enable WebDialer Tracing, on page 277 Step 2 Configure the WebDialer servlet. (Optional) Configure WebDialer Servlet, on page 278 Step 3 If you have multi cluster applications that you develop using HTML over HTTPS interfaces, configure the Redirector servlet. (Optional) Configure Redirector Servlet, on page 278 Step 4 To configure Redirector for Cisco WebDialer. (Optional) Configure WebDialer Application Server, on page 279 Step 5 WebDialer uses WDSecureSysUser application user credentials to establish a secure TLS (Optional) To Configure Secure TLS Connection to CTI, on page 280, complete the following sub tasks: Step 6 connection to CTI to make calls. Follow these procedures if your system is running in mixed mode. • Configure WDSecureSysUser Application User, on page 280 • Configure CAPF Profile, on page 178 • Configure Cisco WebDialer Web Service , on page 180 Determine which language WebDialer displays by setting the locale field in the Cisco Unified Communications Self Care Portal menu. Configure Language Locale for WebDialer , on page 283 Step 7 If there are any issues with the Web Dialer feature it alerts the administrator. Configure WebDialer Alarms, on page 283 Step 8 If your application requires multiple clusters, configure application dial rules. (Optional) Configure Application Dial Rules, on page 284 Step 9 Add each WebDialer user to the Standard End User Group for Cisco Unified Communications Manager. Add Users to Standard CCM End User Group, on page 284 Step 10 If you use makeCallProxy HTML over HTTP interface to develop an application for using Cisco WebDialer, create a proxy user. (Optional) To Configure Proxy User, on page 285, complete the following sub tasks: Step 11 • Add a WebDialer End User, on page 285 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 276 Placing Calls WebDialer Configuration Task Flow