/mcpC H A P T E R 30 Call Pickup • Call Pickup Overview, on page 353 • Call Pickup Configuration Task Flow, on page 355 • Call Pickup Interactions, on page 373 • Call Pickup Restrictions, on page 373 Call Pickup Overview The Call Pickup feature allows users to answer calls that come in on a directory number other than their own. Consider a setup where phone A is the calling phone. Phone B and phone C are both associated with the same call pickup group. If phone A calls phone B, phone B rings and phone C get the notification. To answer the call on phone C, the user must press the Pickup softkey and answer the call to make the connection. Group Call Pickup Overview The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial the appropriate call pickup group number when this feature is activated from a Cisco Unified IP Phone. Users use the GPickUp softkey for this type of call pickup. When a user invokes the Group Call Pickup phone feature while multiple calls are incoming to a pickup group, the user gets connected to the incoming call that has been ringing the longest. Depending on the phone model, the users can either use the Group Pickup programmable feature button or the Group Pickup softkey to pick up an incoming call. If Auto Group Call Pickup is not enabled, the user must press the GPickUp softkey, dial the group number of another pickup group, and answer the call to make the connection. Consider a setup where phone A is the calling phone and there are two call pickup groups namely, X and Y. Call pickup group X is associated with phone B and phone C and call pickup group Y is associated with phone D. If phone A calls phone B, phone B rings and phone C gets the notification. But phone D does not get any notification as it belongs to a pickup group that is different from the one that phone B is associated with. To answer the call on phone D, the user must press the GPickup softkey, dial the group number of call pickup group X. Now phone D starts ringing and when the user answers the call on phone D, phone A and phone D are connected. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 353