/mcpOther Group Pickup Overview The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group. The Unified Communications Manager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature from a Cisco Unified IP Phone. Users use the OPickUp softkey for this type of call pickup. If Auto Other Group Pickup is not enabled, the user must press the OPickUp and Answer softkeys to make the call connection. Depending on the phone model, the users can either use the Call Pickup programmable feature button or the Call Pickup softkey to pick up an incoming call. When more than one associated group exists, the first associated group has the highest priority of answering calls for the associated group. For example, groups A, B, and C associate with group X, the group A has the highest priority and the group C has the lowest priority for answering calls. The group X picks up an incoming call in group A, though a call may have come in group C before the incoming call in group A. The longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For other group call pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured. Note • Each call pickup group can be associated with a maximum of 10 other call pickup groups. • Users can be assigned to only one call pickup group. • Multiple call pickup groups can exist within the same location, but each group name must be unique within that location. Note Directed Call Pickup Overview The Directed Call Pickup feature allows a user to pick up a ringing call on a DN directly by pressing the GPickUp or Group Pickup softkeys and entering the directory number of the device that is ringing. If Auto Directed Call Pickup is not enabled, the user must press the GPickUp softkey, dial the DN of the ringing phone, and answer the call that will now ring on the user phone to make the connection. Unified Communications Manager uses the associated group mechanism to control the privilege of a user who wants to pick up an incoming call by using Directed Call Pickup. The associated group of a user specifies one or more call pickup groups that are associated to the pickup group to which the user belongs. If a user wants to pick up a ringing call from a DN directly, the associated groups of the user must contain the pickup group to which the DN belongs. If two users belong to two different call pickup groups and the associated groups of the users do not contain the call pickup group of the other user, the users cannot invoke Directed Call Pickup to pick up calls from each other. When the user invokes the Directed Call Pickup feature and enters a DN to pick up an incoming call, the user connects to the call that is incoming to the specified phone whether or not the call is the longest ringing call in the call pickup group to which the DN belongs. If multiple calls are ringing on a particular DN and the user invokes Directed Call Pickup to pick up a call from the DN, the user connects to the incoming call that has been ringing the specified DN the longest. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 354 Receiving Calls Other Group Pickup Overview