/mcpConfigure Automatic Call Answering Procedure Purpose Command or Action You can automate call pickup, group pickup, other group pickup, directed call pickup, and Configure Auto Call Pickup, on page 366 Step 1 BLF call pickup. If you do not enable automatic call answering, users must press additional softkeys or dial group numbers to complete the connection. Configure BLF Auto Pickup, on page 367 Step 2 Configure Auto Call Pickup Auto call pickup connects the user to an incoming call. When the user presses the softkey on the phone, Unified Communications Manager locates the incoming call in the group and completes the call connection. You can automate call pickup, group pickup, other group pickup, directed call pickup, and BLF call pickup. If you do not enable automatic call answering, users must press additional softkeys or dial group numbers to complete the connection. Before you begin Associate a Time Schedule with a Partition, on page 365 Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server that is running the Cisco CallManager service. Step 3 From the Service drop-down list, choose Cisco CallManager. Step 4 In the Clusterwide Parameters (Feature – Call Pickup) section, select True or False from the Auto Call Pickup Enabled drop-down list to enable or disable automatic call answering for call pickup groups. Step 5 If the Auto Call Pickup Enabled service parameter is False, enter a value from 12 to 300 in the Call Pickup No Answer Timer field. This parameter controls the time that a call takes to get restored if the call is picked up but not answered by using call pickup, group call pickup, or other group call pickup. Step 6 In the Pickup Locating Timer field, enter a value from 1 to 5. This service parameter specifies the maximum time, in seconds, for Cisco Unified Communications Manager to identify all alerting calls from all nodes in the cluster. This information is then used to help ensure that the call that has been waiting longest in the queue is delivered to the next user who presses the PickUp, GPickUp, or OPickUp softkey. Step 7 Click Save. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 366 Receiving Calls Configure Automatic Call Answering