/mcpPurpose Command or Action conjunction with the Common Device Configuration if you need assign a softkey template that overrides the assignment in the Common Device Configuration or any other default softkey. Configure a Softkey Template for Call Pickup Use this procedure to make the following call pickup softkeys available: Call States Description Softkey On Hook Off Hook Allows you to answer a call on another extension in your group. Call Pickup (Pickup) On Hook Off Hook Allows you to answer a call on extension outside your group. Group Call Pickup (GPickup) On Hook Off Hook Allows you to answer a call ringing in another group that is associated with your group. Other Group Pickup (OPickup) Before you begin Configure Call Pickup Phone Buttons, on page 367 Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Softkey Template. Step 2 Perform the following steps to create a new softkey template; otherwise, proceed to the next step. a) Click Add New. b) Select a default template and click Copy. c) Enter a new name for the template in the Softkey Template Name field. d) Click Save. Step 3 Perform the following steps to add softkeys to an existing template. a) Click Find and enter the search criteria. b) Select the required existing template. Step 4 Check the Default Softkey Template check box to designate this softkey template as the default softkey template. Note If you designate a softkey template as the default softkey template, you cannot delete it unless you first remove the default designation. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 370 Receiving Calls Configure a Softkey Template for Call Pickup