/mcpStep 5 Choose Configure Softkey Layout from the Related Links drop-down list in the upper right corner and click Go. Step 6 From the Select a Call State to Configure drop-down list, choose the call state for which you want the softkey to display. Step 7 From the Unselected Softkeys list, choose the softkey to add and click the right arrow to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkey. Step 8 Repeat the previous step to display the softkey in additional call states. Step 9 Click Save. Step 10 Perform one of the following tasks: • Click Apply Config if you modified a template that is already associated with devices to restart the devices. • If you created a new softkey template, associate the template with the devices and then restart them. For more information, see Add a Softkey Template to a Common Device Configuration and Associate a Softkey Template with a Phone sections. What to do next Perform one of the following tasks: • Associate a Softkey Template with a Common Device Configuration, on page 371 • Associate a Softkey Template with a Phone , on page 372 Associate a Softkey Template with a Common Device Configuration Optional. There are two ways to associate a softkey template with a phone: • Add the softkey template to the Phone Configuration. • Add the softkey template to the Common Device Configuration. The procedures in this section describe how to associate the softkey template with a Common Device Configuration. Follow these procedures if your system uses a Common Device Configuration to apply configuration options to phones. This is the most commonly used method for making a softkey template available to phones. To use the alternative method, see Associate a Softkey Template with a Phone , on page 372. Procedure Step 1 Add a Softkey Template to Common Device Configuration, on page 372 Step 2 Associate a Common Device Configuration with a Phone, on page 372 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 371 Receiving Calls Associate a Softkey Template with a Common Device Configuration