/mcpStep 2 Click Find to select the phone to add the softkey template. Step 3 From the Softkey Template drop-down list, choose the template that contains the new softkey. Step 4 Click Save. Call Pickup Interactions Interaction Feature The route plan report displays the patterns and DNs that are configured in Unified Communications Manager. Use the route plan report to look for overlapping patterns and DNs before assigning a DN to call pickup group. Route Plan Report Assigning a partition to the Call Pickup Group number limits call pickup access to users on the basis of the device calling search space. Calling search space and partitions Time of Day (TOD) parameter for members in the associated group enable them to accept calls within the same time period as their own group. TOD associates a time stamp to the calling search space and partition. Time of Day (TOD) When a call pickup occurs through auto call pickup, the system generates two call detail records (CDRs). One CDR applies to the original call that is cleared, and another CDR applies to the requesting call that is connected. When a call pickup occurs via non-auto call pickup, the system generates one call detail record, which applies to the requesting call that is connected. A CDR search returns all CDRs that match a specific time range and other search criteria. You can also search for a type of call that is associated with a particular CDR. The search result displays a call type field that indicates whether the call is a pickup call. Call Accounting When a call pickup occurs with the service parameter Auto Call Pickup Enabled set to false, the call forward that is configured on the phone gets ignored when one of the pickup softkeys is pressed. If the call pickup requestor does not answer the call, the original call gets restored after the pickup no answer timer expires. Call Forwarding Call Pickup Restrictions Description Restriction Although you can assign different lines on a phone to different call pickup groups, Cisco does not recommend this setup because it can be confusing to users. Different phone lines to different call pickup groups Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 373 Receiving Calls Call Pickup Interactions