/mcpExtension Mobility Cross Cluster Troubleshooting Extension Mobility Application Error Codes Table 43: Extension Mobility Application Error Codes Reason Quick Description Phone Display Error Code If the user is an EMCC user, this erro occur if “EMCC” is not activated on t Intercluster Service Profile window Authentication Error Please try to login again (201) 201 The user enters a blank user ID or PIN Blank userid or pin Please try to login again (202) 202 The EMApp sends this error to the pho IMS could not authenticate the user w given PIN. Directory server error Login is unavailable (204) 204 Occurs when the user profile informa cannot be retrieved from the cache or database. User Profile Absent Login is unavailable (205) Logout is unavailable (205) 205 Occurs when the device or name tag is in the request URI. This cannot happe real devices and can occur only if the is sent from third-party applications. Device Name Empty Login is unavailable(207) Logout is unavailable(207) 207 The visiting EMApp cannot connect t Visiting EMService. (The service is d not activated.) The visiting EMService cannot conne Home EMService (the WAN is down certificates are not trusted.) EMService Connection Error Login is unavailable(208) Logout is unavailable(208) 208 An error (such as a database connecti failure) occurred while initializing EM The error can occur because of a failu connect to the database during startup Init Fail-Contact Admin Login is unavailable(210) Logout is unavailable(210) 210 Occurs when the PSTN is not activate Intercluster Service Profile window visiting cluster. EMCC Not Activated Login is unavailable(211) Logout is unavailable(211) 211 Occurs when a remote cluster update sending an incorrect cluster ID to the cluster. Cluster ID is invalid Login is unavailable(212) 212 Occurs when a device does not support Device does not support EMCC Login is unavailable(213) Logout is unavailable(213) 213 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 448 Receiving Calls Extension Mobility Cross Cluster Troubleshooting