/mcpReason Quick Description Phone Display Error Code Occurs when loginType is invali allowed values are: • SP for Self-service User ID • DN for Primary Extension • UID for User ID Login Type is invalid LoginType invalid(215) 215 Occurs when the Extension used fo is assigned for multiple users as P DN has multiple users DN has multiple users(216) 216 Extension Mobility Service Error Codes Table 44: Extension Mobility Service Error Codes Reason Quick Description Phone Display Error Code The EMService failed for an unknow Unknown Error Login is unavailable(0) Logout is unavailable(0) 0 When the EMService cannot parse th request from the EMApp or EMServic occurs when third-party applications incorrect query to login XML (EM AP can also occur because of a version m between home and visiting clusters. Error on parsing Login is unavailable(1) Logout is unavailable(1) 1 The EMCC user credentials cannot be authenticated because the user entered PIN. EMCC Authentication Error Login is unavailable(2) 2 Invalid application user. This error co occurs because of the EM API. Invalid App User Login is unavailable(3) Logout is unavailable(3) 3 The EM Service sends this error when validate the login or logout request be unknown reason, an error while query database or an error while retrieving i from the cache. Policy Validation error Login is unavailable(4) Logout is unavailable(4) 4 A user logs into a device that has Ena Extension Mobility unchecked in the Configuration window. Dev. logon disabled Login is unavailable(5) Logout is unavailable(5) 5 Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 449 Receiving Calls Extension Mobility Service Error Codes