McDewey

Phone Services Unavailable After Login Problem After logging in, the user finds that the phone services are not available. Possible Cause This problem occurs because the user profile had no services associated with it when it was loaded on the phone. Solution • Ensure that the user profile includes the Cisco Extension Mobility service. • Change the configuration of the phone where the user is logged in to include Cisco Extension Mobility. After the phone is updated, the user can access the phone services. Phone Services Unavailable After Logout Problem After a user logs out and the phone reverts to the default device profile, the phone services are no longer available. Solution Subscribe the phone to the Cisco Extension Mobility service. User Logged in Elsewhere Problem “Error 25 User Logged in Elsewhere” appears on the phone. Solution Check whether the user is logged in to another phone. If multiple logins must be allowed, ensure that the Multiple Login Behavior service parameter is set to Multiple Logins Allowed. User Profile Absent Problem “Error 205 User Profile Absent” appears on the phone. Solution Associate a device profile to the user. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 465 Receiving Calls Phone Services Unavailable After Login