/mcpStep 2 Click Find to display the list of configured phones. Step 3 Choose the phone to which you want to add the phone button template. Step 4 In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button. Step 5 Click Save. A dialog box is displayed with a message to press Reset to update the phone settings. Call Transfer Interactions Interaction Feature The logical partitioning policy check is performed between the geolocation identifier of the device that is acting as a transferred party and the geolocation identifier of the device that is acting as a transferred destination. Logical partitioning handling takes place in the following circumstances: • When a phone user uses Transfer softkey to transfer the call, the second press of the softkey invokes and processes the Call Transfer feature. • When other transfer mechanisms, such as Direct Transfer, On-Hook Transfer, Hook Flash Transfer, and CTI-application-initiated Transfer results in invoking the Call Transfer feature. • When the transferred and the transferred destination specifies a PSTN participant. • When Cisco Unified Communications Manager uses the geolocation identifier information that associates with the transferred and transferred destination device to perform logical partitioning policy checking. • Before splitting of the primary and secondary calls, and before joining. Logical partitioning handles a denied call as follows: • Sends External Transfer Restricted message to the VoIP phone. • Normal Transfer—For a phone that is running SCCP, the primary call remains on hold, and the consultation call remains active. For a phone that is running SIP, both primary and consultation calls remain on hold and must be resumed manually after the failure. • On-Hook, Hook-Flash and Analog-Phone-Initiated Transfer—Both the primary and secondary calls are cleared by using the cause code=63 “Service or option not available” with a reorder tone from Cisco Unified Communications Manager. • The Number of Transfer Failures perfmon counter is incremented. Logical Partitioning Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 504 Receiving Calls Call Transfer Interactions