McDewey

C H A P T E R 6 Extend and Connect • Extend and Connect Overview, on page 55 • Extend and Connect Prerequisites, on page 56 • Extend and Connect Configuration Task Flow, on page 56 • CTI Remote Device (CTIRD) Call Flows, on page 61 • Extend and Connect Interactions, on page 62 • Extend and Connect Restrictions, on page 63 Extend and Connect Overview The Extend and Connect feature allows administrators to deploy Unified Communications Manager (UC) Computer Telephony Integration (CTI) applications that interoperate with any endpoint. With Extend and Connect, users can access UC applications from any location using any device. The Extend and Connect feature for Unified Communications Manager provides the following UC features: • Receive incoming enterprise calls • Make Call • Disconnect • Hold and Retrieve • Redirect and Forward • Call Forward All • Call Forward Busy • Call Forward No Answer • Do Not Disturb • Play Dual Tone Multi Frequency (DTMF) (out-of-band and in-band) • Consult Transfer, Conference • Add, edit, and delete remote destinations • Set remote destination as Active or Inactive Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 55