McDewey

Cisco Unified IP Phones 7940 and 7960 that run SIP use their own implementation of Do Not Disturb, which is backward compatible. Note • The following phone models and devices support only the DND Call Reject option: • Mobile devices (dual mode) • Remote Destination Profile • Cisco Unified Mobile Communicator Do Not Disturb Troubleshooting This section provides troubleshooting information for Cisco Unified IP Phones (SCCP and SIP). For SIP phones, use the following information for troubleshooting: • debugs: sip-dnd, sip-messages, dnd-settings • show: config, dnd-settings • sniffer traces For SCCP phones, use the following information for troubleshooting: • debug: jvm all info • sniffer traces Troubleshooting Errors The following table describes how to troubleshoot errors with Do No Disturb. Actions Symptom • Verify that the softkey or button template for this phone includes DND. • Capture a sniffer trace and verify that the phone gets the correct softkey or button template. • Verify that the phone firmware is Version 8.3(1) or later. DND softkey does not display or DND feature button does not display • Verify that the BLF DND is set to enabled in Enterprise parameters. • Capture a sniffer trace and verify that the phone gets the correct notification message. • Verify that the phone firmware is Version 8.3(1) or later. BLF speed dial does not show DND status Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 568 Presence and Privacy Features Do Not Disturb Troubleshooting