McDewey

Add Client Matter Codes Determine unique client matter codes that you want to use and add them to your system. Because the number of CMCs directly affects the time that is required for your system to start up, limit the number of CMCs to a maximum of 60,000. If you configure more CMCs than the maximum number, expect significant delays. Procedure Step 1 From Cisco Unified CM Administration, choose Call Routing > Client Matter Codes. Step 2 Click Add New. Step 3 In the Client Matter Code field, enter a unique code of no more than 16 digits that the user will enter when placing a call. Step 4 In the Description field, enter a client name if you want to identify the client matter code. Step 5 Click Save. Enable Client Matter Codes Enable client matter codes through a route pattern. Before you begin Add Client Matter Codes, on page 601 Procedure Step 1 From Cisco Unified CM Administration, choose Call Routing > Route/Hunt > Route Pattern. Step 2 Perform one of the following tasks: • To update an existing route pattern, enter search criteria, click Find, and choose a route pattern from the resulting list. • To create a new route pattern, click Add New. Step 3 In the Route Pattern Configuration window, check the Require Client Matter Code check box. Step 4 Click Save. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 601 Custom Features Add Client Matter Codes