/mcpStep 4 In the Authorization Level field, enter the authorization level value between 0 and 255. The FAC level for the user must be greater than or equal to the configured level for the call to route successfully. Step 5 Click Save. ClientMatterCodesandForcedAuthorizationCodesInteractions Table 55: Client Matter Codes and Forced Authorization Codes Interactions Interaction Feature CDR Analysis and Reporting (CAR) allows you to run reports that provide call details for client matter codes (CMCs), forced authorization codes (FACs), and authorization levels. CDR Analysis and Reporting (CAR) In most cases, your system can alert a CTI, JTAPI, or TAPI application that the user must enter a code during a call. When a user places a call, creates an ad hoc conference, or performs a consult transfer through a CMC- or FAC-enabled route pattern, the user must enter a code after receiving the tone. When a user redirects or blind transfers a call through a CMC- or FAC-enabled route pattern, the user receives no tone, so the application must send the codes to Cisco Unified Communications Manager. If your system receives the appropriate codes, the call connects to the intended party. If your system does not receive the appropriate codes, Cisco Unified Communications Manager sends an error to the application that indicates which code is missing. CTI, JTAPI, and TAPI applications Web Dialer supports CMCs and FACs in the following ways: • A user can enter the destination number in the dial text box of the WD HTML page or SOAP request, and then manually enter the CMC or FAC on the phone. • A user can enter the destination number followed by the FAC or CMC in the dial text box of the WD HTML page or SOAP request. For example, if the destination number is 5555, the FAC is 111, and the CMC is 222, a user can make a call by dialing 5555111# (FAC), 5555222# (CMC), or 5555111222# (CMC and FAC). Note • WebDialer does not handle any validation for the destination number. The phone handles the required validation. • If a user does not provide a code or provides the wrong code, the call will fail. • If a user makes a call from the WebApp with a DN that contains special characters, the call goes successfully after stripping the special characters. The same rules do not work in SOAP UI. Cisco Web Dialer Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 603 Custom Features Client Matter Codes and Forced Authorization Codes Interactions