/mcpStep 9 (Optional) For Parameter Name and Parameter Value, enter the respective information. The following inputs are supported for Parameter Name: • RedSky-CustomerID—This is a mandatory field. It is the HELD ID from RedSky admin page. This is used to identify the customer account for the calling party. • Alternate-Callback-Number—This is an optional field. This field inserts an optional callback number for emergency calls. It should be used for callers that do not have Direct Inward Dial (DID) numbers for callback. • Ext-Length—This is an optional field. This parameter is used for customers with non-E.164 numbering convention. The parameter will enters the non-E.164 into the RedSky E911-User-ID header. • Agent-Ext—This is an optional field. This parameter identifies agent extensions based on the matching digits. Populating this parameter puts the agent calling party into the RedSky E911-User-ID header. The script does not only look for leading digits in the extension it looks at. For example, if Agent-Ext is set to “5”, 12345678 will match, although 12345678 does not have a 5 as a leading digit. If Agent-Ext is set to 100200, then 123410020088 will match although 100200 is not a leading digit. If Agent-Ext is set to 12, then 446658787 will not match because it does not contain 12. Step 10 Click Save. Configure Service Profile Use this procedure to add the Service Profile details of an end-user for emergency calls. Before you begin • You must create a SIP Trunk with the destination as the RedSky server and a SIP Profile with Ping options enabled. A SIP route pattern must be created with the required domain name (RedSky), and it is associated with the trunk created previously. • A service profile is applied for a given device only when the owner's user ID is specified. The Emergency Call Handling with RedSky feature can be done without using Cisco Emergency Responder emergency call routing. Note Procedure Step 1 From Cisco Unified CM Administration, choose User Management > User Settings > Service Profile. Step 2 Click Add New. Step 3 Enter a Name and Description for the chosen Service Profile Configuration. Note Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 653 Custom Features Configure Service Profile