Table 62: Headset Serviceability Features for Cisco Jabber
Unified
CM 12.5(1)
and
above** +
Jabber
version
12.6(1)MR
Unified
CM 12.5(1)
or earlier
- Jabber
version
12.6(1)MR
Unified
CM 12.5(1)
and
above** +
Jabber
version
12.6(1)
Unified
CM 12.5(1)
or earlier
- Jabber
version
12.6(1)
Unified
CM
12.5(1)SU1
and
above** +
Jabber
version
12.5(1) or
earlier
Unified
CM 12.5(1)
or earlier
- Jabber
version
12.5(1) or
earlier
Serviceability Feature
X
—
—
—
—
—
Headset Firmware Upgrade through
Unified CM
X
—
X
—
—
—
Remote Headset and Accessories
configuration through Unified CM
X*
—
X*
—
—
—
Headset and Accessories inventory
on Unified CM
X
X
—
—
—
—
Local configuration reset
X
X
X
X
—
—
Local UI configuration
X
X
—
—
—
—
Local Headset and Accessories
version display
• * This feature can only detect headsets with Headset Firmware 1.5 or later.
• **This feature is not supported in the 12.0.x and 12.5(1) releases.
Third-Party Headset and Accessories Support
If you are deploying third-party headsets or accessories, Unified Communications Manager supports headset
and accessories inventory management with limited information for the third-party headsets or accessories
right from the Cisco Unified CM Administration interface. Unified Communications Manager does not support
headset or accessories configuration templates, firmware, diagnostics, and headset CMRs for third-party
headsets.
Workflow: Configure Headset Serviceability
Use the following workflow to guide you through the setup of your Cisco Headset Serviceability feature.
After you complete this workflow, you can configure headset or accessories settings, maintain headset or
accessories latest firmware loads, headset or accessories association to users, enable headset-based Extension
Mobility, and maintain inventory.
Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs
673
Device Management
Third-Party Headset and Accessories Support