/mcpProcedure Purpose Command or Action Turn on Cisco Headset Service in Cisco Unified Serviceability. Activate Cisco Headset Service, on page 674 Step 1 Make sure you install and upgrade the latest headset/accessories firmware using a COP file. Prepare Your Headset COP Files, on page 675 Step 2 If you haven't yet configured User Profiles, use this procedure to set up profiles for your users. Configure User Profiles for Headset Users, on page 676 Step 3 If all User Profiles are configured, you can skip this task. Assign User Profiles to your end users. If you've already assigned User Profiles, you can skip this task. Apply User Profiles to End Users, on page 677 Step 4 Configure default settings and firmware for a Cisco headset and accessories template. Configure a Headset and Accessories Template, on page 681 Step 5 Associate User Profiles to the template such that users whom use that User Profile are assigned to this headset and accessories template. Check that you can see your deployed headset and accessories inventory through the Cisco Unified CM interface. View Headset and Accessories Inventory, on page 684 Step 6 Activate Cisco Headset Service Before you can begin administering Cisco Headsets and Accessories through the Cisco Unified CM Administration interface, turn on Cisco Headset Service in Cisco Unified Communications Manager Serviceability. Cisco Headset service should be activated on all the Unified Communications Manager nodes wherever Cisco CallManager service is already running. Ensure that you activate the Cisco Headset service on the Unified Communications Manager nodes where you want to administer headsets or accessories using the Cisco Unified CM Administration interface. The Cisco CallManager service will be automatically activated when you enable the Cisco Headset service. Deactivate the Cisco CallManager service if you do not need it. Note Procedure Step 1 From Cisco Unified CM Administration, navigate to Cisco Unified Serviceability and click Go. Step 2 Select Tools > Service Activation. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 674 Device Management Activate Cisco Headset Service