/mcpYou can view a breakdown of headset and accessories inventory by model or by headset and accessories status. Headset and Accessories Troubleshooting and Diagnostics You can configure Unified Communications Manager or Cisco Unified Real-Time Monitoring Tool (RTMT) to collect Problem Report Tool (PRT) logs for headsets or accessories connected to Cisco IP Phones. The PRT includes data on call quality, codecs used, audio settings, wireless settings, and alert logs. Unified Communications Manager stores the call diagnostics details for Headsets and Accessories. Cisco IP Phones send headset or accessories diagnostics data in Headset-Stat header either in a BYE message or a 200 OK response to BYE message to update the CMRs in Unified Communications Manager. Cisco IP Phones share the headset and accessories diagnostics data with Unified Communications Manager and this information is stored in the following fields in the CMR record: • SN—Serial number of the headset or accessories. • Metrics—Headset and accessories metrics such as RSSI frame errors, connection drop reason, beacon moves, audio settings, and DECT bandwidth. For detailed information on how to export and view CMR records, see the Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager. Headset CMR records apply to Cisco Headset 500 Series, but not to 700 Series. Note Generate PRT for Endpoints on Unified CM Use this procedure to trigger the Problem Reporting Tool (PRT) on the endpoints. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find and select one or more phones that the headset connects to. Step 3 Click Generate PRT for Selected to collect PRT logs for the headsets used by the selected phones. Step 4 Click Save. Cisco Unified Communications Manager sends SIP Notify messages to remotely trigger the log collection on the phone and upload it to the log server configured in the “Customer support upload URL” parameter. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 687 Device Management Headset and Accessories Troubleshooting and Diagnostics